Information We Collect

We collect information you provide directly to us, information gathered automatically when you use our website, and information received from third parties who help us operate our business.

• Contact details — name, email address, phone number, and mailing address provided when you make an inquiry or booking.
• Booking information — check-in and check-out dates, number of guests, property preferences, and special requests.
• Payment information — billing address and payment card details, processed securely through our payment partners.
• Identity verification — government-issued ID, where required for certain luxury or high-value bookings.
• Technical data — IP address, browser type, device information, and pages visited on sdstay.com.

How We Use Your Information

We use the information we collect to operate, provide, and improve the SD Stay experience, including to:

• Process and confirm your reservation, and communicate booking details.
• Verify your identity and prevent fraudulent bookings.
• Provide customer support before, during, and after your stay.
• Send booking confirmations, receipts, and important stay-related notices.
• Share promotional offers and newsletters, where you have opted in.
• Analyze website usage to improve our properties, pricing, and content.

Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use sdstay.com, and personalize content such as recently viewed properties. You can control or disable cookies through your browser settings; note that some features of the site may not function properly without them.

Sharing Your Information

SD Stay does not sell your personal information. We may share information with:

• Service providers who support booking, payment processing, cleaning, and property maintenance on our behalf.
• Payment processors to securely complete transactions.
• Legal authorities, where required to comply with law, protect our rights, or ensure guest and property safety.
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

Payment & Booking Data

Payment card details are processed through PCI-compliant third-party payment processors. SD Stay does not store full card numbers on its own servers. Booking records are retained for accounting, tax, and dispute-resolution purposes as required by law.

Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, or misuse; however, no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

Children’s Privacy

SD Stay’s services are intended for adults capable of entering a legally binding rental agreement. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page indicates when this policy was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to our team.